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Posts from November 2016

Your targets are hurting your customers - lessons from Wells Fargo and Youi

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The issue of how we use sales targets and KPIs has raised its ugly head again. Wells Fargo in the US blaming sales targets and sales managers for opening large numbers of false accounts, resulting in huge fines and mass sackings. The big issue though - they have lost the trust of their vast customer base. Also in Australia, Youi are allegedly caught up in dodgy sales practices, costing them a huge credibility issue with customers and potential customers.

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