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Customer Value

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Customer Centric Business

Profit is not a dirty word

We need to talk about profit. Profit is a good thing for business, for non-profits, for government. Without ...

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Customer Centric Business

Profit by Design – the Key Principles.

Profit by design takes a unique perspective on how organisations can deliberately shape the value of their ...

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Customer Centric Business

NPS is more than just the number

Seems too many leaders and managers are using the NPS number (Net Promoter Score) as a target. As soon as you ...

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Mark Hocknell @mark_hocknell·

Profit by Design – let's talk about the key principles behind how to build a customer portfolio full of profitable promoters. http://customerthink.com/profit-by-design-the-key-principles/ via @CustomerThink

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Mark Hocknell @mark_hocknell·

Why your business needs a customer strategy http://customerthink.com/why-your-business-needs-a-customer-strategy/ via @CustomerThink

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