Measure what Matters.
Are you trying to develop a culture that is focused on continually improving..? Are you frustrated with always achieving your KPIs but not really progressing towards your goals..? If so, it is probably how you are using your KPIs that is keeping you from your goals.
Mark is the Licensed PuMP® Partner for Australasia, since 2007. PuMP® is the Performance Measurement Process, a methodology researched and developed by Stacey Barr, the performance measure specialist (and author of two books), across more than 20 years. Today, the PuMP® method is used extensively by organisations (large and small) in Australia, New Zealand and around the globe.
PuMP® is a proven method to engage people with performance measurement. It creates a common language around measurement and performance; and assists organisations define the results implied in their strategy. PuMP® provides a set of tools and techniques to ensure we select performance measures that will provide meaningful feedback on the results (or outcomes) we want to make progress towards. And then how we bring these measures to life in the organisation with genuine buy-in. For more on PuMP®, download the free whitepapers below, read the articles on the blog or reach out and make contact with Mark.
Want to know a little more, try these blog articles:
The Eight Steps to a High Performance Organisation
How to make your KPIs meaningful
Which KPI Approaches Work?
Let's Ban KPIs
The WHY of Performance Measurement
Online PuMP® - PuMP Workshops Online
We have developed an online programme that covers the entire PuMP Blueprint Workshop across Five-Half days. This is a true immersion into the performance measurement methodology. Attend interactive online sessions, and learn how to directly apply the techniques and tools as you learn and receive coaching tips and advice as you go.
Check the schedule for the online PuMP Blueprint Workshops
How to implement PuMP virtually
Are you taking advantage of this period to develop and implement better performance measures for your organisation..? You are likely trying to do this online with your various stakeholders and team members. Stacey Barr has developed an detailed whitepaper with tips and advice on how to implement PuMP virtually.
PuMP Online Coaching
How are you going with your PuMP implementation. Need a hand…looking for a few tips…want some of your work reviewed to ensure you are on the right track..? Online video coaching with Mark will give you the confidence to make more progress faster. Contact Mark to chat and see if this can add value to your work.
The Eight Steps to a High Performance Organisation
Know the eights steps that will take you towards becoming a high performing organisation.
High performance organisations have three key characteristics.
(1) They have leaders that know how to set the direction in a way that allows people to contribute. These leaders seek evidence of progress and coach teams on how to improve.
(2) Their have teams are engaged in learning how to improve performance.
And thirdly, they use a performance measurement system that provides quantitative feedback.
Contact Mark to speak with your group about building a high-performing organisation.
Evidence-based Leadership Program
How to master and inspire the habits of the high-performance organisation
Is your strategy improving your organisation’s performance, and can you prove it..?
Half-day program on the three habits evidence based leaders use to inspire decision, action and learning within their organisations. It's not about how to lead, it's about what to lead for maximum impact. Followed by a two day program for leaders to determine the strategic layer of results, and then design the measures for those results. Prioritisation and target setting to determine the strategic KPIS.
Contact Mark to talk more about a workshop for you and your specific goals.
Download eBook Download Brochure
You can read more about this approach in these blog articles:
How keep your strategy fresh
Get performance improvement from your management framework
Executive accountabilities and KPIs
PuMP® Blueprint Workshop
The PuMP® Performance Measure Blueprint Workshop ends your KPI struggles and makes measuring what matters easier, faster and more engaging.
Discover and apply the complete eight steps of PuMP® across two days, with a third day focused on implementation.
Practice the PuMP® tools and techniques whilst applying them to your business context.
PuMP® Blueprint Workshop
The PuMP® Performance Measure Blueprint Workshop ends your KPI struggles and makes measuring what matters easier, faster and more engaging.
Discover and apply the complete eight steps of PuMP® across two days, with a third day focused on implementation.
Practice the PuMP® tools and techniques whilst applying them to your our business context.
Click below to find out more about the Public PuMP® workshop program, dates, locations and how to register.
The Two-Day MasterClass
Learn how to move from tracking outputs to designing meaningful measures for your outcomes
In this MasterClass you will learn how to improve planning efforts to define clearer outcomes and see the role of measurement as feedback. Those clearer outcomes become measurable and you will then learn how to apply the PuMP® Measure Design technique to your outcomes. This is a practical hands-on MasterClass designed to develop your skills in making outcomes more measurable and how to develop meaningful measures.
Written by Stacey Barr, creator of the PuMP methodology and author of two books.
The paper discusses the bad habits organisations have with performance measurement and the struggles most have with KPIs. Also a description of the eight steps of PuMP and a case study showing a 40-times-return on investment (17 pages).
Feel like challenging your assumptions with KPIs, read this blog article:
A Key Performance Measure
The PuMP® method ensures we define our results first, then design measures to give us feedback on those results.
Many organisations today are keen to understand the level of advocacy they have from their customers or stakeholders. The result might be, "Our customers are our advocates". One measure that can provide some feedback on this result is your net promoter score: the percentage of promoters you have over detractors.
A NPS survey produces more than your NPS, but also, the number and percentage of detractors, passives and promoters over time.
Mark is a Net Promoter Certified Associate and has implemented NPS into both B2B and B2C contexts.
Talk to Mark about your NPS.
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