Group work. Shared context, learning and outcomes.
Workshops allow groups of people to buy-in, collaborate, build teams, facilitate change and create plans (and just about anything else we can think of).
There are specific workshops we can use to build your internal skills and capability in key areas. These are listed below. Alternatively, we can design the workshop to get the key content across, allowing people to engage and practice new tools and techniques. In short blocks of time that allows people build their new skill progressively. Preparation is the key to a successful workshop.
Contact Mark to talk about your specific requirements for your workshop.
Are your customers profitable promoters of what you do..?
Our customers have changed in how they buy and how they provide word of mouth. We need a method to align the key business activities for customer engagement and a two-way exchange of value.Profit by Design is a 2-day workshop that looks at how we can build a profitable business in this age and economy. Profit by Design is founded on six key principles and then applies the Architecture for Customer Engagement to achieve higher levels of business profitability and resilience. By creating a customer portfolio of profitable promoters. Profit by Design is offered in a public format and in-house for your business.
Read more about Profit by Design in this blog article:Profit by design – build your business for the experience economy.
Leverage from the five tenets of the customer centric approach to business, for improved profitability and engagement.
Apply the Nine Imperatives for LeadersToday, we all know that being customer-centric delivers business benefits, but most organisations that attempt to realise these benefits fail, or at best struggle to implement. The key insight is to change our approach. Bolting customer-centricity onto organisations designed for the last century does not deliver the goods. Understanding the principles behind customer centricity in the Five Tenets, and then applying the corresponding Nine Imperatives for leaders will align the organisation around being a Customer Centric Business.
Learn more about this approach, in this blog article:The New Path to Profitability and Engagement
PuMP® Blueprint Workshop
The PuMP® Performance Measure Blueprint Workshop ends your KPI struggles and makes measuring what matters easier, faster and more engaging.Discover and apply the complete eight steps of PuMP® across two days, with a third day focused on implementation. Practice the PuMP® tools and techniques whilst applying them to your business context.
Read more about the approaches to KPIs that work in this blog article:Which KPI Approaches Work?
PuMP® Blueprint Workshop
The PuMP® Performance Measure Blueprint Workshop ends your KPI struggles and makes measuring what matters easier, faster and more engaging.Discover and apply the complete eight steps of PuMP® across two days, with a third day focused on implementation. Practice the PuMP® tools and techniques whilst applying them to your our business context. Click below to find out more about the Public PuMP® workshop program, dates, locations and how to register.
Evidence-based Leadership Program
How to master and inspire the habits of the high-performance organisationIs your strategy improving your organisation’s performance, and can you prove it..? Half-day program on the three habits evidence based leaders use to inspire decision, action and learning within their organisations. It's not about how to lead, it's about what to lead for maximum impact. Following by a two day program for leaders to determine the strategic layer of results, and then design the measures for those results. Prioritisation and target setting to determine the strategic KPIS.
The Two-Day MasterClass
Learn how to move from tracking outputs to designing meaningful measures for your outcomesIn this MasterClass you will learn how to improve planning efforts to define clearer outcomes and see the role of measurement as feedback. Those clearer outcomes become measurable and you will then learn how to apply the PuMP® Measure Design technique to your outcomes. This is a practical hands-on MasterClass designed to develop your skills in making outcomes more measurable and how to develop meaningful measures.
The best workshops are those that are well designed and facilitated.