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Learn about the difference between the product centric and customer centric approach to our organisation design. Understand how important the value of your customer portfolio is to your future success. As well as the case story that formed the principles of Profit by Design.
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Written by Stacey Barr, an excerpt from the book Prove It!. The key to performance improvement is mainly in the processes, not the people. This whitepaper describes the consequences of focusing on people are the problems in performance.
A4 page count 14.
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