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Learn about the difference between the product centric and customer centric approach to our organisation design. Understand how important the value of your customer portfolio is to your future success. As well as the case story that formed the principles of Profit by Design.
Strategy is often developed backwards. I say backwards because, delivering the actions become the aim. Not making progress towards an overarching aim. The Strategic Gap is the difference between: Where we are today, on prioritised outcomes and the baseline of the related performance measures; And where we want to be in the future. Described as […]
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