In recent months I have had the opportunity to review the customer strategies for six organisations. There is a common theme. They are all bland. It is as if they had to have a “Customer Strategy” and therefore, form a team and develop the customer strategy. Smash it out (because we are all busy). Ticked […]
READ MOREThe Five Paradigm Shifts of PuMP
Paradigm Shifts of PuMPThis webcast discusses how the techniques within the PuMP method bring about a new way of thinking. Paradigm shifts that enable you to see and perceive your business or organisation in new ways.These are five of the most valuable paradigm shifts that create a breakthrough in how to create a results-oriented and […]
READ MOREFour Ways Leaders Can Measure and Monitor Progress
Four Ways Leaders Can Measure and Monitor Progress… and why only one of them changes, culture, and creates impact. Webcast with Stacey Barr and Mark Hocknell (replay). This webcast conducts a deep dive into: The four types of progress measures leaders need to monitor strategy execution and achieve results. When and how to use each […]
READ MOREAttention: Performance Breakthrough Seekers
Performance breakthrough seekers are early adopters who can see where their team or organisation could be, and perhaps should be. However, something needs to change before the breakthrough in performance can be achieved. To achieve that performance breakthrough a shift in thinking is required. It’s a paradigm shift that unlocks the potential to see, […]
READ MOREHow to be a Good People Manager
The world needs good people managers. People with good people management and teambuilding skills. A lot of what we focus on for team leader and manager roles is what might be referred to as the technical skill. Are they qualified in Finance, Systems Management, Service Delivery, Governance etc… In most cases these people are leading […]
READ MOREHow to get started with PuMP
This article discusses four options about how get started with your implementation of PuMP. Also, some ways to help you get buy-in for deeper work to move away from those useless activity based KPIs to a new understanding of how to use performance measurement to improve your outcomes. Firstly, what is PuMP? PuMP is […]
READ MOREWhy we use Methods
We use methods in our businesses and organisations to build capability within our teams. The value that comes from this skill set, the outcomes and results we seek become more predictable. In this article we will define what a method is. How methods fit together and we will also identify the method for performance measurement. […]
READ MOREHow to Close the Strategic Gap
Strategy is often developed backwards. I say backwards because, delivering the actions become the aim. Not making progress towards an overarching aim. The Strategic Gap is the difference between: Where we are today, on prioritised outcomes and the baseline of the related performance measures; And where we want to be in the future. Described as […]
READ MORECustomer Centric Leadership
Organisations need leaders, people who can make the complex clearer. People who can unwrap the interdependencies across the organisation and make the pathway towards improved performance seem like a ray of light. Customer centric leadership unlocks this potential. Organisations need leaders because the organisation is full of organisms – people – who are looking for […]
READ MOREThe Four Key Focus Areas for Leaders and Managers
Leaders and managers are often challenged with the complexity of their role and competing priorities. Let’s consider what their key focus areas should (or could) be for leaders and managers. Academics have painstakingly analysed the difference in the roles between Leaders and Managers – and yet most of us spend most of our time being […]
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