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Learn about the difference between the product centric and customer centric approach to our organisation design. Understand how important the value of your customer portfolio is to your future success. As well as the case story that formed the principles of Profit by Design.
KPIs are used extensively in all types of organisations. There are many KPI approaches, but only one method to develop and use KPIs. Let’s investigate how KPIs developed, how they are used and the various KPI approaches. As we do this we will see the short comings of popular KPI approaches and discover the performance […]
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