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Learn about the difference between the product centric and customer centric approach to our organisation design. Understand how important the value of your customer portfolio is to your future success. As well as the case story that formed the principles of Profit by Design.
I have had the good fortune of learning from Mark as one of my MBA lecturers, engaging Mark as a consultant, and working with him as a colleague. Mark has a true passion for what he does and extensive knowledge of performance and customer management. He always acts in the best interest of clients and is a much trusted adviser and mentor because of the results he achieves.
