Culture is a Symptom, Not a Cause:
How the right use of measurement becomes the tipping point for a true performance culture.
Webcast replay, host Stacey Barr (creator of PuMP) and Mark Hocknell.
In this webcast we will explore why shifting how your organisation uses measurement turns out to be the tipping point toward a performance culture that lasts.
We draw on the real-world experience of a CEO who used PuMP to build a performance culture so strong it allowed him to reinvent the entire performance management system.
Leaders craft the culture
In, ‘Team of Teams‘ (2015) McChrystal et al wrote:
“the role of the leader was no more that of controlling puppet master, but of an empathetic crafter of culture.”
Too often leaders and managers blame the culture of their organisation for not being engaged, or focused on performance improvement. Yet it is these same leaders and managers who – through their behaviours – that set the culture themselves.
So many leaders and managers use KPIs in a way that creates a culture where the desire to use performance measurement almost becomes almost a phobia…
People disengage from measurement rather than using it as a tool to work on their own performance improvement goals.
(This article Let’s Ban KPIs – looks at what we should stop doing with KPIs)
Use a Method
Using a method for performance measurement allows leaders to craft a performance culture.
Read more on this concept of a performance culture here.
