Mark has an aptitude for understanding and expertly guiding clients on their journey towards customer centricity. He paid close attention to our internal and external drivers and our existing culture and coached and mentored my team to “learn how to fish” rather that telling us what to do. I am now reaping the rewards by having a team behind me that now have the capability and understanding to deliver on our organisation’s customer-driven blueprint. His non-threatening, warm and open approach to client engagement was a large success factor in this and I would definitely engage Mark again in the future.