Testimonials

Mark has an aptitude for understanding and expertly guiding clients on their journey towards customer centricity. He paid close attention to our internal and external drivers and our existing culture and coached and mentored my team to “learn how to fish” rather that telling us what to do. I am now reaping the rewards by having a team behind me that now have the capability and understanding to deliver on our organisation’s customer-driven blueprint. His non-threatening, warm and open approach to client engagement was a large success factor in this and I would definitely engage Mark again in the future. 

Michael Berndt

GM Customer Strategy at Ergon

Mark is a great operator, particularly supporting organisations becoming customer-centric. To bring a real customer focus to life across an organisation includes fitting a framework and culture together, with goals and performance measurement linked back to the vision. This is challenging work. From experience, having Mark guide and look over our shoulder during this process makes a big difference to the end result. 

Steve Waters

Head of Customer Experience at Sunsuper

Mark is a very talented and astute individual who has designed and taught courses in Personal Selling and Sales Management for us. He is an excellent communicator, a fine colleague, and was very well received by both undergraduate and MBA students. I recommend him highly. 

Evan Douglas

Professor of Entrepreneurship at Griffith University

I have had the good fortune of learning from Mark as one of my MBA lecturers, engaging Mark as a consultant, and working with him as a colleague. Mark has a true passion for what he does and extensive knowledge of performance and customer management. He always acts in the best interest of clients and is a much trusted adviser and mentor because of the results he achieves. 

Kelly Hurtz

Corporate Communications and Change Professional

We've worked with Mark during a recruitment process for an important role within our business. Mark's help was instrumental in defining the role, interviewing process and making the decision to hire the right person for the job. I have learned a lot about sales and salespeople in an hour with Mark during the engagement.

Mihajlo Naumovic

COO of DEJAN Marketing