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Learn about the difference between the product centric and customer centric approach to our organisation design. Understand how important the value of your customer portfolio is to your future success. As well as the case story that formed the principles of Profit by Design.
Mark Hocknell is often asked to be a speaker at various events and conference. At the LGPro Conference Mark was asked to speak on the topic of making performance measures more meaningful in the customer context. Mark delivered a keynote presentation and participated in the Q&A session. Local Government Professionals group invited me to speak […]
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