CX or customer experience is important for all organisations today. Improving the experience of our customers comes from knowing what they value. Then designing the optimal process and then measuring performance so we can learn how to improve,
The Brisbane Customer Experience and Design Thinking Group is a Meetup group with more than 1,000 members. The group is keen on learning more about CX and design (obviously) but also about performance improvement. This more broadly and covers a range of people from CX and UX designers to consultants, small business operators and CX programme managers within corporate, and most roles in-between.
These events always attract a good crowd. And maybe it is because people have decided to go out on a Wednesday evening, that they are engaged when they get there. Keen to learn and keen to share their experiences.
One of the key organisers is Sonya, and she kindly provided the following testimonial.
Mark has presented on two occasions to our Meet Up group. He has a great depth of knowledge in customer experience and has been most generous in sharing his proven insights and experience with us. His sessions are always well attended and we look forward to having him work with our group again.
Sonya Henderson Edbrooke
Founder, Brisbane Customer Experience and Design Thinking Meet Up