For the sales and service leaders to maintain motivation and productivity, there is one key principle: competition needs to be external to the team. Competition and rivalry only belong in the marketplace, not within the sales or service team or teams. Competition of commonplace Sure, it is common practice for managers of sales and […]
READ MORELessons from Woolworths – customer focus and measure what matters
Leadership teams often give customer focus and learning from measures lip-service. Woolworth’s learned the hard way that ignoring customer feedback, neglecting your performance measurement framework and blaming staff was costly. Leaders need to use the measurement system as a listening post, and measure what matters, Over recent months there have been numerous articles about the […]
READ MORECoaching for Performance.
“Performance management” brings very unpleasant experiences and consequences for managers, team leaders and team members. Coaching for performance is the new model. The current practice of the annual or six-monthly review is coming to an end. Replacing it with coaching for performance will bring genuine human relationships based on trust back to the workplace. […]
READ MOREWe need those people to buy-in..!
We often use the term buy-in as an idea that is about selling ideas to people, employees that need to engage with a strategy or idea. However the more we try to get people to buy-in, the less they will. Resistance increases the more we push. We need to create environments where people can […]
READ MORECustomer-centricity the number one issue for Australian CEOs..?
The Australian Institute of Management identified the key issue for Aussie CEOs in 2015 as “customer relationships”. CEOs have recognised that customer-centricity is a key issue for the future of their organisations. The research identified that CEOs were “kept awake” by “big data analytics, cyber security and the cloud”. Quoting the article, “Dr Malcolm Johnson […]
READ MOREBreak down the silos…
“Break down the silos” . This is a term we all have heard, and many of us have said it. Why is it that we hear it so often..? Most change efforts see silos as one of the biggest challenges..? Why is it that we all know we need to collaborate more, but those darned silos. […]
READ MOREWhat’s your purpose..?
Leadership and purpose are critical to maintaining motivation. We all want to do meaningful work. To feel that the work we do makes a difference to someone. In organisational contexts, the leadership role is important to setting and maintaining this focus on meaningful work. Individual purpose is just as important. Background to this story […]
READ MOREEmbedding Change and Cellular Renewal
Change management methods and practice often focus on the preparation and changing phases. This is often seen as the exciting parts. The planning and doing of the change effort. However, no change effort is complete until it is embedded into everyday work practice and habit. Embedding change often takes three months. There is an uncanny […]
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