People often like to show me their organisation’s performance reports, with lists of measures,data points, pie charts and actions. And then ask me what I think. Call it an occupation hazard. Often the reports will have groupings around the departments, teams, or functions and it’s a way of tracking what the groups of people are […]
READ MOREMeasuring Outcomes in Government
Measuring outcomes – rather than outputs – is a key focus for agencies across all levels of government. To get greater return on investment for the community, we really need to understand the impact of our efforts. Measuring outcomes will provide evidence of that impact. There are four essential steps in measuring outcomes in government […]
READ MOREThe Two Types of KPIs
Managers and Leaders use KPIs for all types of reasons. Often without using a specific method. Most tend to allow all types of things to be KPIs – such as, milestones, actions and sometime measures with multiple targets. In this article we will discuss what a KPI is and then define the two types of […]
READ MOREThere are no ‘proxy measures’ for performance
Proxy measures do not allow us to understand what performance is doing. To understand what performance is doing in our organisation we need to work out what to measure, then how to measure it. Proxy Measure The classic idea of a ‘proxy measure’ is an indirect measure of an outcome, particularly where the data […]
READ MOREThe Eight Steps to a High Performance Organisation
High performance organisations have three key characteristics. They have leaders that know how to set the direction in a way that allows the people of the organisation to contribute on how we get there. These leaders will also seek evidence to monitor how the journey is progressing and coach the teams on how to improve. […]
READ MOREExecutive accountabilities and KPIs
Good corporate governance covers a wide range of factors. One area that gets a lot of attention is in the setting of KPIs (key performance indicators) where the Board can hold the CEO to account. But perhaps the executive accountability needs a revamp, from negotiated KPIs to clearly knowing what performance is doing (and why) […]
READ MOREHow keep your strategy fresh
Most organisations put a lot of effort into creating strategic plans only to find that during the year their plans have become shelf-ware or lost somewhere in the bottom drawer. There is a pragmatic approach that ensures your strategy will stay fresh. Common Mistakes with Strategy There are a few common mistakes we make […]
READ MOREWhich KPI Approaches Work?
KPIs are used extensively in all types of organisations. And yet there are many approaches, but very few methodologies. Learn about the criteria for a good KPI method and the performance measurement methods that work. In this Webcast with Stacey Barr we explored what the most common approaches to KPIs are and what criteria defines […]
READ MOREThis is why we like inaccurate good news
Many organisations have a culture where inaccurate good news is preferred over accurate bad news. Leaders and organisations need to be comfortable with getting feedback from their performance measures and KPIs. Cultures that accept inaccurate good news do not learn how to continually improve performance. The Allure of Inaccurate Good News “Accurate bad […]
READ MOREGet performance improvement from your management framework
High performing organisations are those that learn. They have a culture of learning, supported by having a performance measurement framework that provides feedback. Iterative and progressive improvement is achieved over many cycles of acting, measuring and learning. Performance Frameworks Okay when we start to think and talk about frameworks for managing performance we […]
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